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简体中文 Start with the affected work record. Record the version, time and Session, Task, Attempt or Run IDs, then inspect the relevant component. Remove tokens, passwords and sensitive business data before sharing logs.

Collect component logs

Gateway health does not verify model or tool execution. Inspect Dataplane for Managed Session failures, Scheduler for channel/Worker scheduling, and Control for product Automations, resources, accounts and orchestration. Hosted provider failures also need the machine’s daemon logs.

Restarting did not reset the administrator password

This is expected. AISTIO_BOOTSTRAP_PASSWORD applies only to an empty account table. Change existing passwords through Profile or administrator account management rather than regenerating .env.

Vault decryption fails

Check that recovery preserved the original BUILDER_VAULT_MASTER_KEY and that all components use the same value. Restore matching configuration and data before trying to replace keys.

Work arrived but no final result

Inspect the Run, Node and latest Attempt from Issue Executions, not just the last message. Check dependencies, approvals or signals for waiting, missing input for blocked, and errors/partial artifacts for failed. Inbox Request changes does not start execution. Verify task reporting for External adapters and provider exit/reporting for Hosted work.

Repeated Webhook or Endpoint requests

Query the existing Delivery/Invocation first. Reuse the same key and content for the same logical request; assign a new key only to new work. Check trigger event filters, authentication and schemas. After SSE disconnects, query the returned statusUrl before resubmitting.